AFTR Warranty And Repair
100% Money-Back-Guarantee for goods
Without prejudice to any applicable statutory rights, the Owner grants Users the right to cancel a purchase they are unsatisfied with, and obtain a refund, within 60 days from the day on which the purchased goods have been delivered.
AFTR will refund the price of the Product purchased using the same payment method as the original transaction.
In order to make use of this right, Users must send notice to AFTR. While a reason is not required, Users are kindly asked to specify the reason why they are claiming the money-back-guarantee.
AFTR warrants products of its manufacture against defects in material and workmanship. This is provided that the product has been installed and operated in accordance with the manufacturer’s recommendations. During the warranty period (see below) the AFTR Factory Repair Center will repair or replace (at its option) any parts or electronic assemblies of the unit which disclose a defect in material or workmanship. AFTR will return the repaired unit, transportation cost prepaid. The above warranty is between the first purchaser (ultimate user) only and AFTR. Prior authorization is required for returning AFTR products for warranty consideration. Each AFTR product sold is covered only by the official warranty in effect at time of purchase.
This warranty is not applicable to any AFTR product that has failed from damage as a result of incompatible chemicals, cleaning products, or due to abuse, misuse, improper installation, excessive voltages, or alterations to the product that affects, in the manufacturer’s judgment, intended use and service. AFTR will not be held liable for any incidental or consequential damages, and assumes no responsibility or liability for expenses incurred in the removal and/or re-installation of products requiring service and/or repair; nor the packaging, handling, and shipping to the Factory Repair Center; nor for the handling of products returned from the repair center after service or repair. There are no other warranties, expressed or implied, including, but not limited to, any implied merchant – ability or fitness for a particular use. AFTR reserves the right to modify this warranty statement at any time; or discontinue, modify, or upgrade any products of its manufacture with design improvements without prior notice.
2 Year WARRANTY – AFTR Cameras.
AFTR products are covered by a direct warranty for up to a maximum two years from date of purchase (not to exceed three years from date of manufacture), with proof of purchase. In accordance with the policy statement described herein, the unit may be returned directly to the factory for warranty consideration.
STEPS TO BE TAKEN FOR WARRANTY RETURN:
1) Email us through our online contact form to receive an RMA number.
2) Pack the items securely in a box and ship AFTR products freight prepaid to the below address:
Brooklyn Navy Yard
63 Flushing Ave Suite 504
Brooklyn, NY 11205
3) A copy of the sales receipt must be returned with the defective unit to qualify for warranty coverage from date of purchase.
4) Write the RMA number on the outside of the box and write Warranty – Exchange.
5) Include a short statement explaining the problem.
6) Include your name, address, and day-time telephone number.
7) AFTR will, via UPS, ship back the repaired unit freight prepaid, usually within a few days.