AFTR Warranty And Repair
USER DIRECT WARRANTY
(FOR AFTR PRODUCTS ONLY)
AFTR warrants products of its manufacture against defects in material and workmanship. This is provided that the product has been installed and operated in accordance with the manufacturer’s recommendations. During the warranty period (see below) the AFTR Factory Repair Center will repair or replace (at its option) any parts or electronic assemblies of the unit which disclose a defect in material or workmanship. The Repair Center will return the repaired unit, transportation cost prepaid. The above warranty is between the first purchaser (ultimate user) only and AFTR. Prior authorization is required for returning AFTR products for warranty consideration. Each AFTR product sold is covered only by the official warranty in effect at time of purchase.
This warranty is not applicable to any AFTR product that has failed from damage as a result of incompatible chemicals, cleaning products, or due to abuse, misuse, improper installation, excessive voltages, or alterations to the product that affects, in the manufacturer’s judgment, intended use and service. AFTR will not be held liable for any incidental or consequential damages, and assumes no responsibility or liability for expenses incurred in the removal and/or re-installation of products requiring service and/or repair; nor the packaging, handling, and shipping to the Factory Repair Center; nor for the handling of products returned from the repair center after service or repair. There are no other warranties, expressed or implied, including, but not limited to, any implied merchant – ability or fitness for a particular use. AFTR reserves the right to modify this warranty statement at any time; or discontinue, modify, or upgrade any products of its manufacture with design improvements without prior notice.
The use of magnetic or vacuum/suction mounted warning lights mounted on the roof or exterior of a vehicle in motion is at the sole discretion and risk of the user. AFTR Manufacturing makes no warranties or guarantees of equipment used in this way. All power plugs/cigar plugs poly-carbonate/plastic materials, industrial products and high power voice/siren systems are not covered by this warranty (see applicable warranty statement). All Non-AFTR manufactured items that are sold by AFTR are covered by that manufacturer’s warranty, and are excluded from this warranty statement.
AFTR PRODUCTS STANDARD / 2 YEAR WARRANTY.
AFTR products are covered by a direct warranty for up to a maximum two years from date of purchase (not to exceed three years from date of manufacture), with proof of purchase. In accordance with the policy statement described herein, the unit may be returned directly to the factory for warranty consideration. AFTR Cameras, when used with an AFTR Solar panel, are covered by a 2-year warranty from the date of manufacture.
12 MONTH WARRANTY – AFTR Cameras.
AFTR Cameras are covered by a 12-month warranty and are subject to the conditions and steps described herein.
12 MONTH EXTENDED WARRANTY – REPAIRED PRODUCTS
AFTR offers to repair or replace, free of charge, any part of its products that have been repaired by AFTR within 12 months and are less than 5 years old, subject to the conditions and steps herein. AFTR will pay ground transportation from AFTR factory to the customer via UPS where available (in the Continental U.S.).
STEPS TO BE TAKEN FOR WARRANTY RETURN:
1) Go to our Online RMA form to create and obtain RMA Number.
2) Pack the items securely in a box and ship AFTR products freight prepaid to the below address:
Brooklyn Navy Yard
21 Flushing Ave Suite 504
Brooklyn, NY 11205
3) A copy of the sales receipt must be returned with the defective unit to qualify for warranty coverage from date of purchase.
4) Write the RMA number on the outside of the box and write Warranty – Exchange.
5) Include a short statement explaining the problem.
6) Include your name, address, and day-time telephone number.
7) AFTR will, via UPS, ship back the repaired unit freight prepaid, usually within a few days.